Privacy Policy for Loom & Fork Cuisine

At Loom & Fork Cuisine, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our site, use our catering services, or interact with our online platform. We specialize in bespoke catering services with textile-inspired decor and presentation, and understanding how your data is handled is important.

1. Information We Collect

We collect personal data that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on our site, or otherwise when you contact us.

• Personal Identifiable Information: This includes your name, email address, postal address (for event locations, for example), phone number, and any other contact details you provide when requesting catering quotes, booking services, or submitting inquiries.
• Event Details: Information related to your event, such as date, time, location, number of guests, dietary restrictions, menu preferences, and desired aesthetic elements, which are necessary for us to provide tailored catering services.
• Payment Information: When you make a booking, we may collect payment-related information. However, we primarily use secure third-party payment processors, and we do not store sensitive payment card details on our servers.
• Sensitive Data: We do not ask for or collect sensitive personal data such as racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership. However, if you provide information about dietary restrictions, this may contain health-related data, which we handle with utmost care and only use to deliver safe and appropriate catering services.
• Website Usage Data: We may collect data automatically when you visit our site, such as your IP address, browser type, device information, pages viewed, and the time spent on those pages. This helps us understand how visitors use our site and improve their experience.

2. How We Use Your Information

We use the information we collect for various purposes, primarily to provide and improve our catering services and to communicate with you.

• To Provide Services: To process your inquiries, fulfill your catering requests, manage your bookings, and execute events as per your specifications, including menu planning and decor.
• Communication: To communicate with you regarding your inquiries, bookings, updates about our services, and to respond to your questions.
• Marketing and Promotions: To send you promotional materials, newsletters, or special offers related to Loom & Fork Cuisine services, where you have consented to receive such communications. You can opt out at any time.
• Website Improvement: To monitor and analyze trends, usage, and activities in connection with our site to improve functionality and user experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We value your trust and will not sell or rent your personal data to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and providing our services (e.g., payment processors, event logistics partners, IT support). These third parties are contractually obligated to protect your data and only use it for the purposes we specify.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

5. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. Please contact us using the details below if you wish to exercise any of these rights.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal data. While we have taken reasonable steps to secure the personal data you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Our Use of Cookies and Tracking Technologies

Our site may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy (if applicable, or integrated within this policy).

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated date at the bottom of the page, and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

9. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Loom & Fork Cuisine

unnamed road,

Singapore, 599986

Singapore